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Batching: Common Errors in Saasant

There is now a direct integration option for QuickBooks Online!  This will allow you to transition invoices, payments and refunds to your QuickBooks account without having to use a third-party service any longer.  For instructions on how to get started, please see our article on QuickBooks Online Integration.    

 

Here, we've compiled a list of some common batching errors users experience when batching with Saasant. These errors occur when Saasant cannot send data to Quickbooks. Normally, the data is missing a component. If any other errors occur, you can always reach our support team at help@sera.tech

Error Meaning
Invoice No. cannot be linked by quickbooks.  Check if Invoice no. matches with given Customer. This could be several things. Saasant can’t find the invoice number in QB. 
  • Was this an external payment on an imported invoice, i.e. processed in another system? That will need to be entered manually in QuickBooks or batched from their old system. Payments on imported invoices appear on a file named "warnings" downloaded during the batch process.
  • Does the name in QuickBooks match the name in Saasant? You probably want to change the name in QuickBooks so that the data will always go where it needs to go. Look up the customer name/invoice and see if it matches, then fix either QB or Saasant. 
No Account information found for given Name.  
  • The user's Account Receivables need to be named Accounts Receivable (A/R). It's probably been changed to something else. Change it in QuickBooks by going to the Chart of Accounts and editing the name column of this account. 
The name supplied already exists.  Another quickbooks entity is already using this name.  Please use a different name. 
  • The file already exists in QuickBooks, and Saasant is blocking it to prevent duplicates 
QBO call Timed Out, please try again after some time. 
  • QuickBooks disconnected from Saasant for some reason. Upload the file again and it will upload anything that was missed.
Duplicate Document Number Error : You must specify a different number.  This number has already been used.  
  • This line already exists in QuickBooks, and the system does not want to duplicate records. 
Error while creating Customer.  No customer found with the given name. 
  • This error occurs in Quickbooks Desktop. Quickbooks Desktop has an Account Name character limit of 31. If a user tries to import a name longer than 31 characters, this error will show. Change the name on the import and run the import again.