Support Options & Hours
Reliable support for your Sera success journey
Support Hours
Our Customer Success team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding federal and Company holidays.
How to Reach Us
- Phone: 888.302.6228 Ext 817
- Email: ClientCare@sera.tech
- In-App Support: Click the Help Center in the bottom left of your Sera Admin Portal
- Fill out our Support Form and someone will reach out to you!
After-Hours Support
Emergency after-hours support is available for system-wide outages affecting all users.
Helpful Information to Include
To help us resolve your issue quickly, please include:
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots or screen recordings if applicable
- Your Sera environment details