If you run into a problem while using the Sera Mobile App, such as a button not working, a screen not loading, or other unexpected behavior, you can quickly report it using the in-app Report Issue feature. Submitting issues directly from the app helps our support team diagnose and resolve problems faster.
How to report an issue
- Open the Main Menu
- Tap the three line (☰) Main Menu icon in the floating bar at the bottom
- Tap the three line (☰) Main Menu icon in the floating bar at the bottom
- Select Report Issue
- In the Main menu options, select Report Issue
- Describe the problem
- In the form provided, type a short but clear description of what went wrong, including any details such as the screen you were on, what you were attempting to do, what device you have, etc.
- In the form provided, type a short but clear description of what went wrong, including any details such as the screen you were on, what you were attempting to do, what device you have, etc.
- Submit the Report
- Tap the Send Report button
Best Practices
- Be as specific as possible in your description:
- What screen were you on?
- What were you trying to do?
- Did you get an error message or did the app just freeze?
- Include the job number and/or customer's name if the issue occurred during an appointment