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Release Notes 8.21.2026

What's New & Improved

  • Broccoli AI x Sera Systems Integration is LIVE: We’re excited to announce Sera’s new integration with Broccoli AI, an AI-powered lead management solution built specifically for the home services industry.
    • With Broccoli AI connected to Sera, your business can turn incoming calls into booked jobs — 24/7 — using real-time availability from your Sera schedule. Broccoli’s AI agents can identify existing customers, create new customers and service addresses, book new appointments, and even handle cancellations and reschedules — all while keeping Sera at the center of your operations.

With the Broccoli AI + Sera integration, you can:

  • 📞 Answer and manage incoming customer calls with AI
  • 📅 Book appointments using real technician availability in Sera
  • 🔎 Automatically identify and match existing Sera customers
  • ➕ Create new customers and service addresses directly in Sera
  • 🔄 Handle appointment cancellations and reschedules
  • ⚙️ Customize Broccoli’s call workflows based on your business and job types

The result? Fewer missed opportunities, less work for your office team, and more calls converted into booked jobs — even when no one is available to answer the phone.

Already using Broccoli and need to turn the integration on? Head to Company > Marketplace > Broccoli in Sera to provision your unique API key. 

Interested in a Demo of Broccoli AI and the Sera Integration? Use this link to book your demo!

👉 Training Article: The Broccoli AI and Sera Systems Integration