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Release Notes 4.8.2026

Video Uploads from Mobile App and Admin Portal 

We’re excited to introduce a long-requested update: the ability to add video uploads in both the Mobile App for Technicians and within the Admin Portal. 

This feature allows Technicians the ability to load photos, videos, and documents using the Media & Docs modal within the Mobile App, and ensure real-time accessibility via the Job within the Admin Portal. 

What’s Included

Technicians can:

  • Navigate to Media & Docs and add/remove photos (take photos or upload existing photos from the camera roll) and add/remove videos (take videos or upload existing videos from the camera roll).

Admins can: 

  • Navigate to the Job within the Admin Portal, locate the Media & Docs tabs, and view / review all photos and videos for that job in real-time.  

This improves the experience for photo uploads and management and adds the ability to capture videos, an important aspect when managing a job in the field. 

How It Works

This feature is automatically enabled as a native feature within Sera. 

1. Be sure you are using the latest version of the Mobile App. 

As we consistently improve aspects of the Mobile App, if there is a new version, upon logging in you'll be prompted to refresh the app. This is as simple as closing / logging out and back in. You'll always want to be on the most current version of the app. 

2. Once you Claim a job, the Media & Docs tile will be visible and accessible. 

The functionality is very user friendly. When clicking into the Media & Docs tile, you'll be prompted to view and add photos, videos, and view any Docs that have been loaded. 

This allows flexibility, such as:

  • Taking live photos and/or videos and uploading them in real time. 

  • Uploading photos and/or videos from your camera roll related to the job. 

  • Removing photos and/or videos if mistakenly added.

3. The Admin Portal is synced in real-time. 

You do not need to complete the job for the photos and videos to be viewable and downloadable from the Admin Portal. Simply navigate to the Job using the Jobs tab or via the Customer profile, and the Media & Docs tab in the Admin Portal will be accurately updated. 

Learn More

For a walkthrough of what technicians will see in the mobile app, please see:

👉 Click here for a step-by-step article on how this feature and functionality works!